This statement was last updated on May 21, 2025

At ADA Paws Pass by Crystal, we are deeply committed to making our website and services accessible to all individuals, including those with disabilities. We strive to align with the accessibility standards set forth by the Americans with Disabilities Act (ADA) and follow the principles reflected in Hamilton County, Tennessee’s ADA policies and WCAG 2.1 Level AA guidelines.

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Our Commitment

We recognize the importance of ensuring digital access for everyone, and we are continually working to enhance our website’s usability for all visitors. Our goal is to provide a seamless experience, regardless of ability, using adaptive technologies such as screen readers, voice recognition software, or keyboard navigation.

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What We’re Doing

• Designing with accessibility in mind by using clear navigation, readable fonts, and high-contrast color combinations.

• Providing alternative text for meaningful images and ensuring compatibility with assistive devices.

• Enabling full keyboard functionality and ensuring that forms and interactive elements are easy to use.

• Conducting regular audits to improve website accessibility.

• Following the best practices recommended in Hamilton County's ADA Transition Plan and Tennessee state accessibility guidelines.

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Partial Compliance Statement

While we strive to maintain full accessibility across all content and functionality, we acknowledge that certain third-party integrations and content may not fully conform to accessibility standards. This includes—but is not limited to—elements such as:

• Embedded videos or social media feeds

• Third-party shopping cart systems

• Payment processors

• External plug-ins or apps not developed by ADA Paws Pass by Crystal

Our Role and Limitations

We do not control the accessibility of content or tools provided by these external vendors, but we make every effort to select third-party services that prioritize inclusion and accessibility.

We continue to:

• Evaluate third-party platforms for accessibility compliance prior to integration

• Communicate directly with providers to encourage the adoption of inclusive design practices

• Offer alternative methods of communication and purchase for users who may be affected

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Need Help?

If you experience difficulty accessing any part of our site or encounter an inaccessible third-party feature, please contact us. We are more than happy to assist you and provide alternative solutions.

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Requesting Accommodations

If you experience difficulty accessing any part of our website or need an alternative format for any of our content, please contact us. We will respond within 3 business days and do our best to accommodate your needs.

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Contact Information:

Crystal McDaniel
Founder, ADA Paws Pass by Crystal

Email:  adapawspass@gmail.com
📬 Mailing Address: 300 Cherokee Blvd. Ste. 120 PMB 106, Chattanooga,Tennessee 37405