Refund Policy

ADA Paws Pass by Crystal
Effective Date: [Insert Date]

Thank you for supporting ADA Paws Pass by Crystal, a small business dedicated to promoting awareness and accessibility for individuals with service animals. Please read our Refund Policy carefully before placing an order.

🔁 All Sales Are Final

Due to the custom nature of our products and the mission-driven purpose behind ADA Paws Pass by Crystal, all sales are final. We do not offer refunds, exchanges, or cancellations once an order is placed.

✅ Exceptions for Damaged or Defective Items

We will gladly replace items that:

Arrive damaged, or
Have manufacturing defects, or
Are incorrect (e.g., wrong item sent)

To be eligible:

Contact us within 7 days of receiving your order
Include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging

Email: [Insert contact email]

If approved, a replacement item will be shipped at no additional cost. If the item is no longer available, store credit or a comparable replacement will be offered.

🚫 Non-Returnable Items

We do not accept returns on the following:

Pre-order items
Apparel in the wrong size (please check sizing carefully before ordering)
Items purchased through special promotions or discounted bundles
Gift cards

📦 Shipping Errors

If your package is lost or damaged in transit, please contact us. We will work with the carrier to resolve the issue, but we cannot be held responsible for errors caused by incorrect shipping addresses entered during checkout.

💬 Need Help?

We’re happy to answer any questions before you place your order to ensure your satisfaction and support of our mission.

Email: adapawspass@gmail.com

web address: www.pawspassada.com